Content Policy

1. Purpose of This Policy

Qritique exists to help consumers share genuine experiences and help businesses improve. This Content Policy ensures our platform remains trustworthy, fair, and useful for everyone.

2. Review Guidelines

2.1 Authenticity

All reviews must be:

• Based on real, personal experiences with the business
• Written by the person who had the experience
• Not influenced by payments, gifts, or incentives
• Posted only once (no duplicate reviews)

2.2 Accuracy

Reviews should:

• Describe events truthfully without exaggeration
• Include specific details about what happened
• Reflect the actual quality of service or products received
• Be updated if circumstances change significantly

2.3 Relevance

Reviews should focus on:

• The quality of products or services
• Customer service experience
• Value for money
• The physical location or online experience

3. Prohibited Content

3.1 Harmful Content

The following is strictly prohibited:

• Threats of violence or harm
• Harassment or bullying
• Hate speech based on race, religion, gender, etc.
• Content that promotes illegal activities

3.2 Misleading Content

• Fake reviews (positive or negative)
• Reviews by competitors to harm a business
• Reviews by business owners about their own business
• Reviews based on second-hand information

3.3 Inappropriate Content

• Explicit or adult content
• Personal information of employees or other customers
• Spam, advertisements, or promotional links
• Content unrelated to the business being reviewed

4. Photo Guidelines

Photos uploaded with reviews should:

• Be relevant to your experience
• Be taken by you during your visit
• Not include identifiable faces without consent
• Not be edited in ways that misrepresent the business

5. Business Response Guidelines

When responding to reviews, businesses should:

• Remain professional and courteous
• Address specific concerns raised
• Not threaten or intimidate reviewers
• Not offer incentives to change or remove reviews

6. Enforcement

6.1 Reporting Violations

Users can report content that violates this policy. Our moderation team reviews all reports within 48 hours.

6.2 Consequences

Violations may result in:

• Content removal
• Warning to the account holder
• Temporary suspension
• Permanent account termination

7. Appeals

If your content is removed or your account is suspended, you can appeal the decision by contacting moderation@qritique.com with details about your case.

8. Updates

We may update this policy as needed. Significant changes will be communicated to all users.