Terms of Service - Qritique

1. Acceptance of Terms

By accessing and using Qritique (namcritique.com), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

Qritique is a platform that allows consumers to share reviews (complaints and compliments) about businesses in Namibia. Businesses can claim their profiles, respond to reviews, and access analytics about their reputation.

3. User Accounts

3.1 Registration

To submit reviews or claim a business, you must create an account. You agree to:

Provide accurate and complete information
Maintain the security of your password
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use

3.2 Account Types

Consumer accounts: For individuals sharing reviews
Business accounts: For business owners managing their profiles
Admin accounts: For platform administrators

4. User Content

4.1 Reviews

When submitting reviews, you agree that your content:

Is based on genuine, first-hand experiences
Is accurate and not misleading
Does not contain false or defamatory statements
Does not infringe on any third-party rights
Does not contain spam, advertising, or promotional content

4.2 License Grant

By posting content, you grant Qritique a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your content in connection with our Service.

4.3 Content Moderation

We reserve the right to review, edit, or remove content that violates these terms or our Content Policy. We may also suspend or terminate accounts that repeatedly violate our guidelines.

5. Business Accounts

5.1 Claiming a Business

To claim a business profile, you must verify that you are authorized to represent that business. We may require documentation to verify ownership.

5.2 Business Responsibilities

Business account holders agree to:

Provide accurate business information
Respond to reviews professionally and respectfully
Not manipulate or falsify reviews
Comply with all applicable laws and regulations

6. Prohibited Activities

You may not:

Create fake reviews or accounts
Harass, threaten, or defame other users
Post illegal, harmful, or offensive content
Attempt to manipulate ratings or reviews
Scrape or harvest data from our Service
Interfere with the operation of our Service
Impersonate others or misrepresent your affiliation

7. Intellectual Property

The Qritique name, logo, and all related marks are our trademarks. All content, features, and functionality of the Service are owned by Qritique and protected by intellectual property laws.

8. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind. We do not guarantee the accuracy, completeness, or reliability of any content posted by users.

9. Limitation of Liability

To the maximum extent permitted by law, Qritique shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

10. Indemnification

You agree to indemnify and hold Qritique harmless from any claims, damages, or expenses arising from your use of the Service or violation of these terms.

11. Termination

We may terminate or suspend your account at any time for violations of these terms. You may also delete your account at any time through your account settings.

12. Governing Law

These terms are governed by the laws of Namibia. Any disputes shall be resolved in the courts of Namibia.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the Service.

14. Contact

For questions about these Terms of Service, contact us at legal@qritique.com.